12. Right of Withdrawal
In any case, the consumer has the right to cancel the contract without incurring any penalty.and without specifying a reason, within fourteen (14) business days from the date of receipt of the purchased item. In the case of the purchase of multiple items ordered by the Consumer in a single orderand If delivered separately, the fourteen (14)-day withdrawal period begins on the day on which the Consumer or a third party, other than the carrier,and designated by the Consumer, takes physical possession of the last item.
The right of withdrawal is deemed to have been exercised in the manner described in the preceding paragraph if the Consumer has informed the Seller of their intention to withdraw from the contract before the expiration of fourteen (14) days from receipt of the purchased goods. The Consumer must notify the Seller of their intention to withdraw from the contract through any explicit statement.
The burden of proof regarding the exercise of the right of withdrawal always rests with the consumer.

In the case of a right of withdrawal exercised withinterms As indicated in the previous paragraph, the Seller shall refund all payments received from the Consumer, including delivery charges, if any, without undue delayand in any case, within fourteen (14) days from the date on which it receives notice of the Consumer’s intention to withdraw from the contract.
The Seller will issue the refund using the same payment method the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise.and toterms and conditions that the customer should not incur any costs as a result of the refund.

Subject to the provisions of the preceding paragraph, the Seller shall notIs is required to reimburse the additional costs if the Consumer has chosen a delivery method other than the least expensive one offered by the Seller.
Unless the Seller has offered to pick up the goods himself, the SellerIs is required to withhold the refund until it has received the goods or until the Consumer has provided proof that the goods have been returned, whichever occurs first.
The Consumer agrees to return the goods to the Seller or to a third party authorized by the Seller to receive them, without undue delayand in any case, within fourteen (14) days from the date on which the Buyer notified the Seller of their intention to exercise the right of withdrawal. The deadlineIs This condition is met as long as the Consumer ships the goods within the aforementioned fourteen (14) days, regardless of the date on which the goods are physically returned to the Seller.
In the case described in the previous paragraph, the ConsumerIs is required to bear only the direct cost of returning the goods, unless the Seller has agreed to bear that cost.
In the event that the Seller has not fulfilled its obligations to provide information regarding the existence and terms ofand regarding the timeframe for returning or picking up the item in the event that the right of withdrawal is exercised, the deadline for exercising the right of withdrawal expires twelve (12) months after the end of the initial withdrawal period.
If the Seller provides the missing information within twelve (12) months of the expiration of the initial right of withdrawal, the Consumer will have fourteen (14) days from the date on which the Consumer receives the information to withdraw from the contract.

If the Buyer decides to exercise the right of withdrawal, he or she must notify the seller by certified mail with return receipt to the address Via Romualdo 6, 7, 8 – Monopoli (BA) or by email toand-mailInfo@oreb.com, provided that such communications are confirmed by sending a registered letter with return receipt to the address6, 7, 8 Romualdo Street – Monopoli (BA) within the next 48 (forty-eight) hours. For the purposes of exercising the right of withdrawal, the return of the purchased item may validly be substituted for the submission of the notice, provided that within the sameterms. The date of delivery to the post office or the shipping carrier shall be deemed valid between the parties.
The Consumer may not exercise this right of withdrawal for contracts for the purchase of goods that are custom-made or clearly personalized, or that, by their nature, cannot be returned or are likely to deteriorate or spoil quickly.
The ConsumerIs solely liable for any decrease in the value of the goods resulting from handling the goods in a manner other than that necessary to determine the nature, characteristics, and functioning of the goods.
Upon receipt of the notice in which the Buyer informs the Seller of the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, subject to the provisions of the preceding paragraphs of this article.
AndAny clause that imposes limitations on the refund to the consumer of amounts paid as a result of the exercise of the right of withdrawal is void.

*Free returns are accepted only for defective or faulty products. All listings include photos, product codes, intended use, descriptions, and prices; therefore, the buyer must carefully evaluate the purchase. If, upon receipt, the item matches the listing and the product shows no damage or defects, returns will be accepted only if shipping is paid by the buyer and a 20% restocking fee is applied to cover the cost of returning the product to inventory.